Privacy Policy
Effective date: April 1, 2025
VectorAIQ ("we," "us," or "our") operates the website located at getvectoraiq.com and the VectorAIQ platform (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our Service.
1. Information We Collect
Personal Information. When you request a demo, create an account, or contact us, we may collect:
- Name, email address, and phone number
- Company name, job title, and industry
- Billing and payment information (processed by our third-party payment processor)
Usage Data. We automatically collect certain information when you access the Service, including:
- IP address, browser type, operating system, and device identifiers
- Pages visited, time spent on pages, and referring URLs
- Interactions with the AI assistant (queries, conversation logs)
Client Data. If you are a customer, you may upload product catalogs, technical documents, and other business data to the platform. This data is processed solely to provide the Service and is never used for any other purpose.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Service
- Process demo requests and respond to inquiries
- Send transactional communications related to your account
- Analyze usage trends and optimize performance
- Detect, prevent, and address technical issues or security threats
- Comply with legal obligations
3. Data Isolation and Security
Each customer's data is stored in dedicated, isolated environments with row-level security policies enforced at the database level. All credentials are encrypted using AES-256 encryption. We implement industry-standard administrative, technical, and physical safeguards to protect your information.
4. AI Model Training
Your data is never used to train AI models. Customer-uploaded content (product catalogs, documents, specifications) is used exclusively to power your specific AI assistant instance and is not shared with or accessible by other customers.
5. Third-Party Services
We may share information with third-party service providers who assist us in operating the Service, including:
- Cloud hosting and infrastructure providers
- Payment processors
- Analytics services
- Customer support tools
These providers are contractually obligated to use your information only as necessary to provide their services to us and are bound by confidentiality obligations.
6. Cookies and Tracking
We use cookies and similar technologies to maintain session state, remember preferences, and analyze site traffic. You can control cookie settings through your browser. Disabling cookies may affect certain features of the Service.
7. Data Retention
We retain personal information for as long as your account is active or as needed to provide the Service. Upon account termination, we will delete or anonymize your data within 90 days, unless retention is required by law.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal information
- Object to or restrict processing of your data
- Request data portability
- Withdraw consent at any time
To exercise these rights, contact us at privacy@getvectoraiq.com.
9. Children's Privacy
The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will take steps to delete it promptly.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with applicable law.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised effective date. Your continued use of the Service after changes are posted constitutes acceptance of the revised policy.
12. Contact Us
If you have questions about this Privacy Policy, contact us at:
privacy@getvectoraiq.com